1.制定前厅部员工管理制度,明确部门每位员工的岗位职责,确保工作流程高效合理;
Establish the front office staff management system, clarify the duties of each department staff, ensure efficient and reasonable work process
2.监督前厅部队伍,确保高的入住率和平均房价,以实现收益zui大化;
Supervise the front office team to ensure the highest occupancy and average housing prices to maximize earnings
3.与各兄弟部门保持良好的关系以确保对客服务畅通;
Maintain good relations with all brother departments to ensure unimpeded customer service
4.审核并指导各下属部门做周,月,季,年的培训计划;
Review and direct the weekly, monthly, quarterly and annual training plan for all subordinate departments
5.每月召开部门会议,听下属各部门经理/主管月度总结,并分派下月任务及工作目标;
Hold the department meeting every month, listen to the manager/supervisor of each department monthly summary, and assign the task and work target of next month
6.定期进行有关的市场分析,对价格体系给出建议;
Conduct regular market analysis and make recommendations on price system
7.每日酒店例会需向总经理及各部门负责人通报所需信息;
The daily regular meeting of the hotel shall report the required information to the general manager and department heads
8.每月向总经理上交损益报表等各项报表上交集团。
Submit the profit and loss statement and other statements to the general manager every month
Track the Comments (OTA/ network /Comments Card) given to each guest after they check out and give feedback.
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